• Perform core configuration tasks,
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts,
  • Add users, groups and roles,
  • Manage data with tables, the configuration management database (CMDB), import sets, and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog.
  • Create workflow activities and endorsements 
  • Configure alerts and reports
  • View upgrade-history and grade
  • Control system entrée and data refuge
  • Create baseline concert metrics,
  • Run reports, configure service level agreements (SLAs) and execute instance branding and customization,
  • Assimilate social IT elements and acquire best practices.
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